At Babisak, we prioritize customer satisfaction and are committed to ensuring a positive shopping experience. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund policy.
Eligibility for Returns
- Returns must be initiated within 14 days of receiving the product.
- Items must be in their original condition and packaging, including all accessories, manuals, and promotional items received with the shipment.
- Returned items must not be damaged, altered, or used.
- Custom or special-order items are non-returnable unless defective or damaged.
Return Process
- Contact our customer service team at [email protected] to initiate a return.
- Our team will provide a return authorization number and instructions for returning the product.
- Securely pack the item in its original packaging, ensuring all accessories and documentation are included.
- Clearly display the return authorization number on the package and ship it back to us.
- Upon receipt, our quality control team will inspect the returned item to confirm it meets the return eligibility criteria.
Refund Process
- Refunds will be issued to the original payment method.
- Refunds are processed within 10 business days after the returned item has been inspected and approved.
- Shipping costs are non-refundable unless the product is defective or damaged.
- If a promotional item was included and not returned, its value will be deducted from the refund.
Defective or Damaged Products
- If you receive a defective or damaged product, contact [email protected] immediately.
- We will provide a return authorization number and arrange for the product to be picked up at no cost to you.
- You can choose between a replacement product or a full refund.
Incorrect or Missing Items
- If you receive an incorrect item or an item is missing from your order, notify us within 5 business days of receiving the shipment.
- Our team will ensure the correct item is sent or the missing item is added to a future order.
Final Sale Items
- Items marked as final sale are not eligible for return or exchange.
Order Cancellations
- To cancel an order, contact [email protected] as soon as possible.
- If the order has already been processed and shipped, cancellations cannot be made. You may initiate a return upon receipt.
For any additional questions or concerns regarding our Return & Refund Policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with your shopping experience.
Thank you for choosing Babisak. We value your trust and look forward to serving you!