0
Your Cart
0
Your Cart

Return & Refund Policy

At Babisak, your satisfaction is our top priority. We provide a clear and fair return and refund process so that you can shop with confidence. Please review this policy before making a return.

1. Return Policy

You may return eligible products within 30 days of receiving your order.

Eligibility Requirements

To qualify for a return:

  • Items must be unused and in their original condition.
  • All original packaging, accessories, and promotional items must be included.
  • Custom-made, personalized, or final sale items cannot be returned, unless they arrive defective or damaged.

How to Return an Item

  1. Email [email protected] with your order number and reason for return.
  2. We will issue a Return Authorization Number (RAN) with detailed instructions.
  3. Pack the item securely with all components included.
  4. Write the RAN clearly on the outside of the return package.
  5. Ship the package to the return address provided in our response.

Please note: Customers are responsible for return shipping costs, except in cases of defective or damaged items. Pre-paid return labels are only provided if the return is due to an error on our part.

2. Exchange Policy

We do not currently offer direct exchanges.
If you would like a different product, please return your item for a refund and place a new order.

3. Refund Policy

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable, except when the product was defective or shipped in error.
  • If you received a promotional item with your order and do not return it, its retail value may be deducted from your refund.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us at [email protected] within 30 days of receiving your order.
  • We will issue a Return Authorization Number and provide a pre-paid return label.
  • You may choose either a replacement at no cost or a full refund.

5. Incorrect or Missing Items

If your order is incorrect or items are missing:

  • Notify us at [email protected] within 30 days of receiving your order.
  • We will promptly ship the correct or missing items at no additional cost to you.

6. Order Cancellations

  • If your order has not shipped yet, you may request a cancellation by emailing [email protected].
  • We will confirm the cancellation by email.
  • If your order has already shipped, you may return it after delivery by following the steps outlined in the Return Policy above.

7. Contact Information

If you have questions about this Return & Refund Policy, please contact us:

  • Email: [email protected]
  • Phone: +1 (516) 558-4032
  • Address: 8293 Kimberly Dr, Polo, MO 64671, United States
  • Working Hours: 8:00 AM – 6:00 PM (Monday – Saturday)