At Babisak, we aim to provide a seamless shopping experience for our customers. We understand that plans can change, so we have outlined our cancellation policy below to make the process as straightforward as possible.
Eligibility for Cancellation
- Orders can only be canceled before they have been processed and shipped.
- Custom or special-order items may not be eligible for cancellation as they are specifically made or ordered for you and cannot be modified once the order is placed.
Cancellation Process
- To cancel an order, contact our customer service team at [email protected] as soon as possible.
- Our team will confirm the status of your order and provide instructions on how to proceed with the cancellation if applicable.
- If your order has not been processed or shipped, we will cancel it and initiate a refund to your original payment method.
Refund Process
- Refunds will be issued to the original payment method.
- Refunds will be processed within 10 business days from the time the cancellation request is confirmed.
- If the order has not been shipped, the full amount, including shipping costs, will be refunded.
Final Sale Items
- Items marked as final sale are not eligible for cancellation or refund.
Incorrect or Missing Items
If you receive an incorrect item or notice that an item is missing from your order, please contact us at [email protected] within 5 business days of receiving your order.
- We will arrange for the correct item to be shipped to you or for the missing item to be included in a future shipment, based on your preference.
Contact Us
For any questions or concerns about our cancellation policy, please reach out to our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with our service.
Thank you for choosing Babisak. We appreciate your business and look forward to serving you!