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Shipping Policy

At Babisak, we are committed to providing fast, reliable, and transparent delivery for every order. This Shipping Policy explains our order processing times, delivery estimates, shipping fees, tracking process, and how we handle lost or damaged packages.

1. Business Days & Cut-Off Time

  • Our business days are Monday through Saturday.
  • Orders placed on Sundays or U.S. public holidays will be processed on the next business day.
  • Order cut-off time: 05:00 PM Eastern Standard Time (New York). Orders placed after this time will be processed the following business day.

2. Shipping Destinations

  • We currently ship orders within the United States only.
  • To reduce delivery times, we fulfill orders from our U.S.-based warehouses.

3. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Saturday) after payment confirmation.
  • During peak seasons such as holidays, processing may take slightly longer.
  • If unexpected delays occur, we will notify you promptly via email.

4. Estimated Delivery Time

  • United States: 3–6 business days (Monday–Saturday).
  • Delivery times are estimates and may vary depending on the destination, courier workload, and weather conditions.

5. Shipping Fees

  • Flat rate shipping within the U.S.: $4.95 USD.
  • Shipping fees are displayed clearly at checkout before you confirm your order.

6. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number on the carrier’s website to follow your delivery in real time.

7. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us immediately at [email protected].
  • We will handle the investigation directly with the carrier.
  • Depending on the case, we will provide a replacement or refund to ensure your satisfaction.

8. Returns and Refunds

  • You may return items within 30 days of receiving your order if you are not satisfied.
  • Returned items must be unused and in their original packaging.
  • For detailed return instructions, please see our Return & Refund Policy.

9. Contact Information

If you have questions about this Shipping Policy or need help with an order, please contact us:

  • Email: [email protected]
  • Phone: +1 (516) 558-4032
  • Address: 8293 Kimberly Dr, Polo, MO 64671, United States
  • Working Hours: 8:00 AM – 6:00 PM (Monday – Saturday)